Hardware and software solutions for cutting-edge research

The easiest way for you to contact us is through our contact page. We will then be able to direct your query to the suitable team or person for your enquiry.

Quantum Detectors HQ is based on the Harwell Science Campus. Our address is:

All our systems come with a manual, it can be found on the USB drive thats included in the shipment, on each product page of the website you have the availability to contact Quantum Detectors for a virtual copy of the manual if you have misplaced the original.

Our support team will be happy to chat with you regarding your existing system. The best way to reach our support team is by emailing support@quantumdetectors.com

Unfortunately, the impact of BREXIT means shipment of goods will take more time and more paperwork. However, besides this, the cost of goods should remain the same as if purchasing within the EU.

Outbound goods

• More detailed shipping paperwork will be provided at the point of shipment by QD
  • Invoices will always detail the Harmonised Commodity codes for the products we are shipping
    • It is this HC code that dictates the tariff that the goods trigger when they are entered into the customers country
    • Our product HC codes are listed below:
      

      Product	Importing	Exporting
      V2F100	9030333090	90303330
      Xspress3	9030820000	90308200
      X3M	9030820000	90308200
      Merlin (see note)*	9030100000	90301000
      Merlin accessories e.g. metalwork, VHDCI cables	9030900000	90309000
      Zebra	9030893000	90308930
      PandA	9030333090	90303330
      Hexitec	9030100000	90301000

      *N.B. – any Merlins being exported from the US (e.g. loan items being returned) must be marked EAR99 to indicate that no license or license exception is required; the UK equivalent is “UK Not Controlled”

• Under WTO tariffs, our products do not attract import tax when they are brought into foreign counties (or if we have to bring them back into the UK for any reason)
• Our Invoices will be more detailed, to help with clearance. This will include country of origin info and a more substantial description.
• Our invoices will be electronically submitted to DHL when we make a shipment so that the courier has all the info needed to clear the goods into the receiver’s country to hand.
• As they would when buying from any country outside the EU, the entry is smoother if the buyer nominates a customs broker to work on the import
  • This info should be provided on the PO when purchasing from QD (if not it should be secured before shipment)
  • A person of contact in the customer’s procurement team should also be provided, as the customs broker often needs to liaise with the receiver about the entry
  • QD will detail your customs broker detail on the shipping paperwork
  • QD will email your customs broker and POC with the relevant shipping info when we dispatch goods